STANDARDISATION OF CLINIC GOVERNANCE
Clinical Governance refers to a structured framework through which quality health care is accountable for continually improving the quality of services and safeguarding high patient care standards.
At OHS Care, standardising duty of care across all mobile and on-site clinics is of utmost importance in the implementation of effective governance and ensures the provision of a sustainable and high-quality service to all our clients. As part of our commitment to quality service, we ensure that these same principles are applied in all phases of any new project, including:
- The initial risk assessment phase
- The development of medical surveillance system
- The development of SOPs and Health Management Plans (HMPs) that guide implementation of OH, PHC, Travel Health and Emergency Response Planning; and
- Longitudinal monitoring of clinic performance and outcomes based on pre-determined KPIs.
This process is managed by the OHS Care Core Management Team with input from relevant specialists, where required. For each client, the framework is developed in alignment with national legislation (to ensure regulatory compliance) and benchmarked against industry best practice (to ensure Project standards are on par with international peer-reviewed systems).
As required and based on client requirements, a full suite of operational OH plans, SOPs and HMPs can be developed and implemented to ensure that health care management is standardised across all clinics.
PRIMARY HEALTHCARE MANAGEMENT
Although not traditionally part of on-site occupational health clinics, basic primary health care (PHC) services can be rendered by OHS Care on request.
All PHC consultations, diagnosis, treatment and outcomes are captured, managed electronically and reported in alignment with existing ICD-10 and NAPPI coding systems.
The final selection of an electronic PHC management system is determined by the anticipated number of end-users, integrative potential with OMP-Assist and functionality required by the client with regards to anticipated outputs of PHC management.
Where applicable, the PHC and OH systems can be integrated to bilaterally provide data that may influence fitness status (e.g. chronic medical conditions) or where incidental medical surveillance findings may trigger further medical management and referral.